Jamond Vyf
map-marker Elmhurst, Illinois

Pottery Barn - Awful service

PB states that you will be called the night before a delivery, after I made 3 calls to the delivery service and the store I finally was given a delivery window for the next day. 30 minutes into the delivery window I received a call that the truck broke down and no deliveries were to be made - only one truck? Rescheduled for following Saturday, same problem Friday before, I called twice and was told how busy they were-I don't care. I was told I would be the 2nd delivery on Saturday. My table (Townsend) arrived, it was put together,I was happy until I opened the top to find that one of the hinges was broken, the wood was split and a screw was missing. I hurried and called the delivery service and sat for 10 minutes waiting-I wanted them to come back and get it but they couldn't. I was told PB would call me back about another delivery-it has been an hour and still nothing. I feel I should just forget getting this coffee table because I can't take the annoyance. Now I have wasted two Saturdays because of PB.
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3 comments
Guest

I hope everyone affected tells their friends and family who are thinking about buying furniture from them. Bad buzz can affect a business and this company deserves bad buzz, they don't get customers even after complaints.

There's no correcting the problems as far as I can tell. They don't seem to give a rats ***!

Guest

Word to the wise: If you work F/T during the weekdays or can't find someone to spot you while you not at your home, stand clear!

Guest

It's unfortunate; however, you were lucky that Saturday is an option. I was told that the in home delivery service can't deliver on the weekends in my area!

WTF kind of *** is that?!! I wish I had known that that's how they roll b/c I wouldn't have ordered from Potterybarn had I known beforehand.

They just have no business sense! I don't know how they are still in business!

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