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Facebook - Blocked account that was hacked

My original account was hacked and reported, I created a new account and now it's been suspended. I went through the process of verifying the account only to be told low staff due to covid. I then tried to call and it's a recording that is unable to help. I need my account to communicate with family
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ID
#3862642 Review #3862642 is a subjective opinion of poster.
Location
Anaheim, California