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Volkswagen South Africa - Not willing to help/ Bad after service.

I bought a brand new 2018 polo vivo last year in March which is only 1 year now but it is giving me *** of experience that I sometimes don't even go to work or places that I want to go to on time simply because it is locking the back wheels and can't move. I've sent it to Barrons Pmb 3 times already in which few weeks ago its locked the back wheels while I was at work totally & I phoned VW SA who organised Barrons to come & tow it from work and it took me 3 days to get it back & I was suffering without a car but it is still not sorted as it is still locking wheels even now that we ended up not going to church yesterday as it did the same as usual. The sad part is that VW don't even bother to give me courtesy car or take me to where I want to go to during the times when I'm suffering but I have to PAY THE FULL INSTALMENT for this car every month. I have spoken to my sales person who is Kelvin at Alpine Motors in Pinetown and he said he is just the sales person he cannot help me plus I spoke to Shannon whom I supposed she is the manager or dealership manager at Alpine Motors Pinetown and she was also not willing to help me. I am really pissed off & need this sorted as soon as possible otherwise I'll have to take this to the next level. My contact number is 072 429 **** and my ID number is 791018 **** 085. I regret choosing VW .
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ID
#1514795 Review #1514795 is a subjective opinion of poster.
Product
2018 Volkswagen Polo Car
Cons
  • Service is a nightmare
Reason of review
Warranty issue
Preferred solution
I don't need this car anymore barbecue this is the manufacture fault this car is still on warranty, let VW take this car and give me the brand new car with no problems.