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Heartsmith Lockets - Great service

4.5
Not pissed at all. In fact I give 5 starts to Heartsmith. I ordered a laser-engraved silver locket and necklace for my granddaughter's first birthday. The locket and necklace were just what I wanted and came on time, but the little box that held the gift was damaged in the mail. I phoned the company and explained the problem, and they said they would take care of it. My granddaughter's birthday was three days later, and when I told my daughter that an undamaged box was coming in the mail, she replied that she'd already received it in time for the party, so when the gift was opened it was already in the new undamaged box. I was so pleased with their promptness and attention to this that I thought I'd write a complimentary review for them. This is it.
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ID
#1514634 Review #1514634 is a subjective opinion of poster.
Location
Dumont, New Jersey
Product
Heartsmith Lockets Locket
Reason of review
Good customer service