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Resolved: Fitbit - Poor and Inferior Quality

Fitbit - Poor and Inferior Quality
Update by user Jun 12, 2021

Company fixed the issue and I have been provided with product replacement.

Original review posted by user May 02, 2021
I purchased a Fitbit Versa 2 and I have had issues with the watch not working properly or falling apart. Just recently I contacted Fitbit about the watch and they have not resolved the issue. This is the second time the face of the watch came off. They sent a refurbished one which tells you a lot about their product quality. They have many items that are returned and they refurbish them. I filed a complaint with the BBB and Fitbit communicated to them that they were in contact / working with me which was a lie. Fitbit has not contacted me to discuss this issue, poor and inferior quality. The products are made in Asia and they are charging a premium price. I purchased a $5 watch from Wish and the item is still working. Asia Asis and the

User's recommendation: Do not purchase this product. The quality is inferior and the name is not worth a premium price.

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Resolved
ID
#2531897 Review #2531897 is a subjective opinion of poster.
Loss
$200
Preferred solution
Replace the refurbished watch with the most current watch that is not refurbished, new. The last time they communicated that it was a new watch and it was not. This is unethical and fraudulent.

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Taylor Morrison - Company has poor initial quality and workmanship.

It is Friday morning, 1/10/20, around 2:51 a.m. I could not sleep because of the rattling and whistling noise coming from my bedroom window. I purchased a home from Taylor Morrison and there are still incomplete warranty items. Before closing on the house there were major issues like omitting a window in the main level bedroom bathroom and bumping out the wall for a fireplace which was not part of the floor plan. Going forward it has been nothing but a nightmare with all the issues related to the house: - The carpet in the master bedroom was of two different colors which were obvious - There was mold growing around the wholes in the sinks in the master bedroom. They attempted to resolve this issue and they did not. - The caulking in the master shower is messy and unprofessional. They have been out at least three times to resolve this issue. - The floor in the master bedroom squeaks as if there are loose floor joints - The light in the master bedroom is defective. It flickers at times. - The window in the master bedroom rattles and makes this loud whistling sound. This issue started as of today. It appears that the older the house gets more issues surface. - There is a dripping sound coming from the toilet in the master bathroom during high winds and when it is raining. There have been two attempts to resolve this issue. - The heating unit that supports the main level makes a loud noise when on. It is above the master bedroom which is a bad location. The unit sounds like it has a warped wheel and it is loud and difficult to sleep when it is on. There have been 3 to 4 attempts to resolve this issue. - The railing on the second level was not properly aligned. The worked on it and did not return to complete the work. - They installed a warped door in the second bedroom, and the ceiling was messy and uneven, you could see where the joined the drywall. - The wall coming down the stairs was not smooth, and you could see the imperfections and areas that were not painted. - The foyer area was messy, not smooth out and painted - The kitchen sink countertop is defective. When washing dishes, the water flows away from the sink toward the edge and drains on the floor. The countertop has turned dark because it was not sealed. This is the same for all the countertops throughout the house. - Many issues with the kitchen cabinets. There are still unresolved issues with appearance and wood quality. - The crown molding in the family room was poorly installed, did not line up properly. - The hardwood floors in the family and living room were warped and not even. - The ceiling in the 1st-floor bedroom was messy, rough and not smooth. - The front porch was un-even and the water did not drain properly. This was redone, however, there are still issues. - The garage floor had bubbles and small holes due to water/rain after it was poured. - The back yard was not properly graded. It is always wet and there is black stuff like mold. The city engineer told Taylor Morrison to add a drain to remove the water. They did in one area and not the other side. Recently they had a group of guys come out to resolve the issue. They removed the sod, level of the area and added more sod which did not resolve the issue. These are just a few of the many issues that we had and are still having with this house. The initial quality and workmanship are poor, and the follow up is inadequate and not thorough. They have returned many times to resolve the same issue. This is the third home that we build and this one has the worst initial quality, follow up to resolve the issues and thoroughness.
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1 comment
#1960827

I would never in a million years think that I would be here, I did all the checks and balances that I knew about doing, however after all that work. I hurts to say I understand HOW TAYLOR MORRISON DOES BUSINESS.

NO ACCOUNTABILITY TO THE CONSUMER. I've only been in my new model home for a month and it's been a nightmare. Military all those good things they say DON'T BELIEVE IT.

Good luck and God Blessing on you and your family. MTJ

ID
#1756926 Review #1756926 is a subjective opinion of poster.
Cons
  • Service
  • Lack of thourghness
  • Cut cost and use low quality contractors
Reason of review
Bad quality

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PayPal - Lost Products, Nasty Customer Service and Lack of Emotional Intelligence

Over the past 3 months, I have ordered products from companies and used PayPal a method of payment. The items were always shipped to my current/new address. Last week I ordered several items from Groupon, and the items were shipped to an address that I no longer live at. I went to the address and the people there communicated that they do not have the products, and the post office stated that they were delivered. I contacted both Groupon and PayPal, and PayPal refuses to credit my account the money for the lost/stolen items. PayPal's customer service is outsourced to another country, and the people that I engaged with are a negative reflection on PayPal Brand. They are very argumentative and no not understand what the issue is after I explained it numerous times; I do not have the product, I have not lived at that address in the past 11 months, and I should not have to pay for products that were stolen/lost. I asked PayPal to close the account and they refuse to stating that I have to pay the balance due first. Really? Do not use PayPal, if you have lost or stolen items that will assume that you are lying regardless of what you tell them. It appears that they are robots reading from a strip with no emotional intelligence. Visa, MC, and Walmart would have credited your account for the lost/stolen items.
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ID
#1636290 Review #1636290 is a subjective opinion of poster.
Service
Paypal Customer Care
Cons
  • Poor customer service
  • Robots
  • Lack of emotional intelligence
Reason of review
Poor customer service
Loss
$101
Preferred solution
Full refund

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Designer Cleaners - Destroyed Suit

My suit pants were taken to Designer Cleaner (2300 Bethelview Rd. Suite 101, *** GA 30040) for repair, to let out the hem in the pants 2 inches. I picked up the pants, and the next day learned that they were too short. They cut off the fabric and hem the paints up about 2 inches which are now too short. The gentle in the store agreed to try and fix the pants with what was left. I picked up the pants the next day and they were still too short. I asked to speak with the manager (Nan Ehoe), and was told that he would be at the store the next day. I returned and he became irate. The young lady told him what had happened, and he refuses to accept accountability. He did not respond to the complaint filed by the BBB, and still refuses to pay for the suit. Designer Cleaners, 2300 Bethelview Rd. Suite 101 *** GA
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ID
#1636277 Review #1636277 is a subjective opinion of poster.
Location
Cumming, Georgia
Service
Designer Cleaners Pants Repair
Cons
  • Owner is rude
  • Poor customer service
  • Language barrier
Reason of review
Bad quality
Loss
$650
Preferred solution
Pay to have the suit replaced.

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Skinny Wimp Moving - Damaged HouseHold Goods

Yesterday, July 8, 2019, I was in the Small Claims-Magistrate Count in *** GA to defend my claim against the Skinny Wimp Moving Company. I selected Skinny Wimp to move my household goods based on their promise, “We Are Very Careful With Your Belongings”. You know, a brand promise. The Judge communicated that she was going to go by the contract, and I asked what that means. She communicated that there would be no amount awarded. I have good knowledge about the contract; how they are governed, and the requirements specific to contract void and voidable. However, this contradicts what the contract states and the legal requirement of a carrier of consumer household goods. In the contract, governed by Federal Regulations, it states that carriers like Skinny Wimp are required by law, legal liability, to pay a percentage of the claim based on total weight. This is not what I was seeking. The pictures illustrated the damage to Household Goods. The items damaged, premium furniture, original cost was approximately $8,000 and quotes to repair them ranged from $7,00 to $1,300. However, they were required by law to pay that amount which is their legal obligation. Therefore, I have concluded that the judgment was not based on the Federal Guidelines and Regulations for a contract even though the judge stated that she was going by the contract. I knew this but decided not to pursue it at that time. My observations were that she had made up her mind, and appeared not to have an interest in my claim. It appears that the judgment conveys that it is OK to be negligent and damage the household goods without any consequences. The judge also indicated that there are many cases ruling that the advertisement like “We Are Very Careful with Your Belongings”, has been dismissed and not allowed in court. However, there are hundreds of cases related to negligent, misrepresentation, misleading and false advertisement. I study them all the time. Skinny Wimp claims/statement and promise led me to believe in that promise. Therefore, purchasing the service. The FTC has strict rules when it comes to false and misleading advertisement. In this case, it is negligent and the misrepresentation because Skinny Wimp made claim/promise which caused me to enter into a contract, a form of trust. This is deceit. I didn’t purchase additional insurance because of this promise, “We Are Very Careful with Your Belongings”. However, the judge sided with Skinny Wimp which says that it is OK for them to engage in negligent thus damaging your goods and misrepresentation of their service. That’s interesting that a company can do that and not be held accountable. The Federal Motor Carrier Safety Administration Regulation §375.203 states that the carrier is legally liable for damage/loss of household goods. The Surface Transportation Board’s Released Rates Order states that the carrier is required to pay $.0.60 per weight for damaged goods when the customer has declined full protection. It is part of the contract. Section §375.201 states that the carrier is legally liable for loss or damage if it happens during the performance of any transportation of household goods and all related services identified on the carrier lawful bill of lading. Section §375.201 C states that If the shipper waives, in writing, the carrier liability for the full value of the household goods, the carrier is liable for loss of, or damage to, any household goods to the extent provided in the STB released rates order. Section §375.207, specific to the advertisement, states that the carrier must publish and use only truthful, straightforward, and honest advertisements. The promise, “We Are Very Careful With Your Belongings”, is a misleading statement and a misrepresentation of their services which resulted in negligence and extensive damage to my household goods. The bottom line is that you have to be careful when selecting a carrier that is honest, reputable and not about words. They should be focused on great service and meeting or exceeding the promise. That did not occur here.
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ID
#1582939 Review #1582939 is a subjective opinion of poster.
Location
Cumming, Georgia
Service
Skinny Wimp Moving Moving Service
Reason of review
Damaged or defective

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Unilever - Foreign matter/contaminate in Oreo Ice Cream
Unilever - Foreign matter/contaminate in Oreo Ice Cream
I purchased Breyers' Oreo Ice Cream and while eating the product. I bit down on hard plastic (See attachment). I assumed it was a piece of an Oreo cookie because the product had pieces throughout the product. I bit down on the product again and felt a sharp pain. The...
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ID
#1513275 Review #1513275 is a subjective opinion of poster.
Location
Township 1 Charlotte, North Carolina
Product
Breyers Ice Cream
Reason of review
Bad quality
Loss
$1
Preferred solution
Approve the claim.