Paul D Ebq

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Getaroom - Scam artist with deceptive practices

SCAM SCAM SCAM

This company is a total scam. I needed to book a room for one night at a hotel for golf that I have stayed many times in the past.

I went online and the site that I was lead to believe was the actual hotel site, I eventually found out was not it was this scam company getaroom.com. I booked a room and when I got my email conformation, it said I booked two nights. I immediately called their customer service number within two minutes of receiving the email. When speaking to the representative,(he is still making me think that I am speaking directly to the hotel) he informs me that the Hotel Policy is no changes and no cancellations.

I informed him that I have stayed at this hotel many times and their policy as is the rule in PA, is no penalty if canceled within 24 hours of arrival. (my arrival date was still three weeks away) when I asked to speak to a supervisor, he refused. It was now that I realized I was not speaking to the hotel directly. I hung up the phone and called my credit card company to dispute the charge.

Remind you this is all being done within 15 minutes of original booking. I then called the hotel directly to book my room. Cost directly from the hotel for one night, $243.41. Cost charged by this site, $719.39 which included a bogus Tax Recovery & Service Fees of $200.63.

I figured once I disputed the charges with my credit card company, all would be done. The arrogance of this company, they actually responded and provided bogus information to my credit card company again explaining that The Hotel Policy was no cancellations (this company actually has an entire Charge Back Team) I have now provided actual documentation back to my credit card company and my attorney, this includes the false statement that GETAROOM.com provided regarding The Hotel Cancellation Policy the actual Hotel Cancellation policy stating I had up to 24 hours prior to arrival to cancel without penalty and time stamped emails and cell phone statements showing I tried to change my reservation two minutes after receiving the email conformation. People need to know how bad it is to do business with this company!!! We must post these reviews on all social media and travel sites.

Even local radio and TV stations that have segments on companies and their unfair practices.

Better Business Bureaus etc. GETAROOM.COM / CCI*HOTEL RES bad to the bone

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Loss:
$719

Preferred solution: Full refund

User's recommendation: DO NOT USE THIS SITE!!!!!