Robert C Fzz

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Blast Auxiliary - Less than 1 star due to not receiving or offered any resolution

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Blast Auxiliary - Less than 1 star due to not receiving or offered any resolution
Updated by user Sep 10, 2022

here is the tracking number, it was ordered at the end of June- The purpose of the purchase was to keep me cool, by the time it gets to me, if it does, I will need a warmer, not a cooler- DO NOT BUY FROM THIS COMPANY!!!Your order is in transitSep 10, 202208:29Departed...

Updated by user Aug 16, 2022

This is what I received today, They will not issue a refund until I send back the 2 items at my expense! The only problem with that is that I have not received the 2 items and have no way to track the package-Bechir (Blast Auxiliary)Aug 16, 2022, 14:30 GMT+3Hello...

Original review Aug 11, 2022
Buyer Beware- I have contacted the Attorney General of my state about this-I ordered 2 personal air coolers online, I paid with a debit card. The 2 items total was $76.93.

I checked on the order on July 16th, 2022 because I had never received the tracking number. I looked at my bank account and discovered they had taken out $77.71 which was not the total of the 2 items. I contacted the company and asked to cancel and send me a refund of the amount withdrawn.On 7/18/22 I was told it had already shipped, that it can take up to 30 days from the date of purchase to receive. I let them know about the extra money the withdrew and they never acknowledged it.

It has been 35 days and I still have not received a tracking number or a refund. When I went to customer support they had closed the inquiry from 7/16/22, I reopened it on Aug 6, 2022 and it took until Aug 11, 2022 to send a message that they are working on it. They took more than the amount it cost and never shipped it, what is there to work on? At this point it is not about the money.

It is about not letting them get away with it. They have stolen money from me by taking more than the agreed upon amount and have delivered nothing.
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Loss:
$78
Pros:
  • I never got my order
  • I dont know never got my product
Cons:
  • Horrible customer service
  • Stole extra money from my account
  • Dishonest chat reps

Preferred solution: Full refund

User's recommendation: Beware of this company