New Reviewer

Lids Canada - Poor customer service

Ever since Lids merged with Fanatics it's been nothing but a hassle for loyal Canadian customers to get the products they want and deserve. The Lids Canada website says things are in stock or available in store but nothing seems to be correct about that. Even when searching for an item online... all you get is... Oops. We couldn't find the page you requested and apologize for any inconvenience this may cause. Being a long loyal customer doesn't seem to matter to this company now. I had a Lids access pass account and in transition I lost all points. I know I'm not the only one having this problem but talking with their customer service has proven ridiculous and provided no solution. They post twitter, instagram, Facebook... showing Canadians things they can't purchase because of lack of availability. I realize Lids isn't the same anymore but this is a pathetic excuse for a way to treat its longstanding Canadian customers.
View full review
ID
#1511153 Review #1511153 is a subjective opinion of poster.
Product
Lids Canada Website
Reason of review
Poor customer service