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I'm technically a Southwest Rapid Rewards member, but I don't use this airline anymore. The only reason I flew with them last time was because I had a voucher and enough reward points to get a free roundtrip flight. I doubt that I would use them again, even for a free flight. First, I missed a connecting flight due to a flight attendant mistakenly announcing the wrong gate information. (I realize I could have checked my boarding pass. Still, that doesn't excuse the mistake.) I was able to get a seat on the next flight free of charge. It was only supposed to be a 30 minute wait. Then there was an unexpected delay which left everyone stuck waiting for the next six hours. They offered people the chance to rebook the flight for the next day, since it was already late at night when they got the information about the delay, but didn't offer any compensation for a hotel stay. So anyone who wasn't local, didn't have friends or family in the area or couldn't get a last minute hotel reservation was stuck there. That was almost all the passengers. They offered a $100 voucher to everyone who stayed. That was nice, but not enough to cover the cost of a base fare unless you booked a special sale fare. I don't blame SW for the delay. It happens. Still, I think they could have handled the situation better. When I really got peeved was after the fact when I found out I couldn't earn reward points for my flight because I had missed the last half of my connecting flight and had to reshedule. It didn't matter that I had paid a non-refundable fare, that I had showed up for the first half of the flight or that I returned on another flight. SW still counted that as a "no show." I could understand losing the non-refundable fare and the extra money I paid for an upgrade. I don't think it was fair that I didn't earn points for a flight that I actually DID take. They could have given me partial credit for the first half of the flight that I was actually ON, especially since I already paid the fee. After the other mishaps, that was just the last straw. Even if it hadn't been for getting gyped out of my points, I wouldn't fly with SW again. Since they merged with Airtran, they almost never have non-stop flights. Either the layovers between flights are way too long, or they are so close together that you barely have enough time to get to your connecting flight. Also, the extra fee to upgrade a flight is not worth the money. Unless your flight is non-stop (which is rarely an option), you will have to pay for two upgrades. Once again, I don't think this is fair, since you are only charged ONE ticket price for the base fare with taxes and fees included. The upgrade fees can cost just as much or more than the flight itself and the only perks you get are "free" alcoholic beverages, a few more snack options and priority boarding to get first dibs on the front row seats. (By the way, it takes twice as long to board the plane since there are no assigned seats). Southwest has some of the lowest fares, but it is such a hassle to fly with them that it makes the low rates not worth it. You get what you pay for.

I almost considered working here and now I'm glad I didn't. I have seen quite a few complaints about members at various ME locations who couldn't get an appointment when they wanted one, had an appointment cancelled without notice, or couldn't see the therapist they requested. I think one problem is that ME routinely over books memberships at their more popular locations. I mean, think about it. How could they make a profit charging such low fees? The only way to do that is to sell as many memberships as possible and lock members into a long term commitment, then make it virtually impossible to cancel or get a refund once they sign on the dotted line. If a location is really busy, then some people are bound to lose out. The only way around that is to book your appointments far in advance and make sure you never miss one. They over book because they count on the fact that some members won't show up. Sure, your unused sessions roll over, but only when you renew your membership. Yet another tactic used to string members along for life. I don't blame ME staff for this dubious practice. They are really pressured to recruit new clients and say whatever management dictates, glossing over the fine print if necessary. They are promised bonuses which must sound enticing since they don't earn much. They get their hours cut if their appointments are not booked and they work part time as it is. The reason you may not always be able to see your preferred therapist is because no one is guaranteed a set schedule. This policy discourages competition among therapists for the busier times of day when they can earn more money in tips. Also, the turn over rate is high because people don't have much incentive to stay. I would recommend avoiding establishments like ME altogether. Find an independent massage therapist and stick with them. Remember, you do get what you pay for.