I'm technically a Southwest Rapid Rewards member, but I don't use this airline anymore. The only reason I flew with them last time was because I had a voucher and enough reward points to get a free roundtrip flight. I doubt that I would use them again, even for a free flight. First, I missed a connecting flight due to a flight attendant mistakenly announcing the wrong gate information. (I realize I could have checked my boarding pass. Still, that doesn't excuse the mistake.) I was able to get a seat on the next flight free of charge. It was only supposed to be a 30 minute wait. Then there was an unexpected delay which left everyone stuck waiting for the next six hours. They offered people the chance to rebook the flight for the next day, since it was already late at night when they got the information about the delay, but didn't offer any compensation for a hotel stay. So anyone who wasn't local, didn't have friends or family in the area or couldn't get a last minute hotel reservation was stuck there. That was almost all the passengers. They offered a $100 voucher to everyone who stayed. That was nice, but not enough to cover the cost of a base fare unless you booked a special sale fare. I don't blame SW for the delay. It happens. Still, I think they could have handled the situation better. When I really got peeved was after the fact when I found out I couldn't earn reward points for my flight because I had missed the last half of my connecting flight and had to reshedule. It didn't matter that I had paid a non-refundable fare, that I had showed up for the first half of the flight or that I returned on another flight. SW still counted that as a "no show." I could understand losing the non-refundable fare and the extra money I paid for an upgrade. I don't think it was fair that I didn't earn points for a flight that I actually DID take. They could have given me partial credit for the first half of the flight that I was actually ON, especially since I already paid the fee. After the other mishaps, that was just the last straw. Even if it hadn't been for getting gyped out of my points, I wouldn't fly with SW again. Since they merged with Airtran, they almost never have non-stop flights. Either the layovers between flights are way too long, or they are so close together that you barely have enough time to get to your connecting flight. Also, the extra fee to upgrade a flight is not worth the money. Unless your flight is non-stop (which is rarely an option), you will have to pay for two upgrades. Once again, I don't think this is fair, since you are only charged ONE ticket price for the base fare with taxes and fees included. The upgrade fees can cost just as much or more than the flight itself and the only perks you get are "free" alcoholic beverages, a few more snack options and priority boarding to get first dibs on the front row seats. (By the way, it takes twice as long to board the plane since there are no assigned seats). Southwest has some of the lowest fares, but it is such a hassle to fly with them that it makes the low rates not worth it. You get what you pay for.