Shame on USAA. I have insured everything I have through USAA for over 11 years. I also do banking and credit cards with them. During the April 27-28 tornado storms that hit the south, we had big hail damage to our roof, cars, siding, lawn, vegetable gardens, and the basement flooded. Knowing we had no flood insurance since nothing this serious ever happened in our area, we were planning on spending thousands to fix that out of our own pocket. Knowing we had hail insurance, we depended on that to fix the roof and the siding, the leaking chimney, etc. Well, USAA told us we had to come up with $13,500 deductible, since they changed the deductible after Katrina. Shocked, I called them and they pointed the new deductible out on the policy, which I don't look at. We usually make the changes over the phone, they send us the policy, and we file it away. Apparently USAA changed its own policy and claimed they sent us a notice in the mail. I never saw the notice. They changed the deductible to 2% of the policy coverage, or otherwise the value of the house. As if we had $13,500 just waiting around for us to spend. All these years, we are paying thousands in insurance premiums, and when we needed them, they were not there. If I had only known, I would have either changed the policy or the company. What a shameful act from a company that claims to care about its 'military' customers. USAA, listen to me carefully: I am pulling everything from you, closing all my accounts with you, and to *** with your new policies. Renee Jackson, Tennessee
Ball Ground, Georgia
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.