New Reviewer

The HurryRoll - Terrible Customer Service

I ordered a Hurry Roll on March 18th and have not received this item but my credit card has been charged as of March 20th. I need to know the status of this order. I contacted your company on April 8th to inquire and spoke to Charlotte, she indicated that the Hurry Cane had been delivered on March21st, but I stated that yes the Hurry Cane did arrive but the Hurry Roll had not. She would resubmit to have another one shipped and it should reach me in 7-10 business days. It is now April 18th and I still do not have the Hurry Roll, THIS IS NOT A GREAT WAY OF DOING BUSINESS.
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ID
#1517630 Review #1517630 is a subjective opinion of poster.
Location
Luck, Wisconsin
Service
The Hurryroll Shipping Service
Reason of review
Order processing issue
New Reviewer

The HurryRoll - Stillhave not received HurryRoll order #US140**** dated 3/19/19

4/6/19 I was notified that my order was cancelled by HurryWorks LLC Spoke to Charlotte , service rep and was notified that they showed order being received on 3/21/19 and I said yes, the cane was received but not the HurryRoll. Charlotte checked and said that she would put thru a reship order and I still have not received it - even though my credit card has been charged as of 3/20/19 Was to be shipped within 5 - 7 business days. NOT A GREAT WAY OF CONDUCTING BUSINESS!!
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ID
#1517457 Review #1517457 is a subjective opinion of poster.
Location
Luck, Wisconsin
Service
The Hurryroll Shipping Service
Reason of review
Order processing issue
New Reviewer

The Hurrycane - Charlotte the customer rep was able to correct error and was most pleasant

my order was inadvertently cancelled in the shipping stage and it has been corrected. using this site was a great help thanks so much
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ID
#1510024 Review #1510024 is a subjective opinion of poster.
Location
Luck, Wisconsin
Service
The Hurrycane Customer Care
Pros
  • Stability
Reason of review
Good customer service