halikias
map-marker Dallas, Texas

Paris Optique - They are unreasonable and hide behind their "no refund" policy.

The glasses didn't work yet they fought us every step of the way. We finally had to file a claim with our credit card company. We went to our optician twice to determine why these lenses weren't working. Both times, they were found to be measured improperly. We offered to send the lenses back and keep the frames. Still, Paris Optique refused to budge. They are helpful and friendly through the buying process, but good luck if you have any issues after they receive your money. They are unreasonable and use the "no refund" policy to protect themselves from shoddy workmanship.
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2 comments
Guest

Their store in San Tan mall closed , their customer service especially in Chandler Mall Sucks , they will give you all kind of excuses to circumvent any customer service issues , I purchased very expensive frame parts which come with a year warranty from manufacturer , their parts break before even a year and upon asking replacement which they guarantee at the time of purchase is totally baseless.

You will better off going with major nation chain stores at least you can go anywhere to any store and you will know at least they will be there , not try to give you run around with baseless excuses and rude behaviors

Do not do business with these guys

Guest
reply icon Replying to comment of Guest-414988

Same thing happened to me. They suggest you purchase the frames there, you get the lens made there.

I ended up purchasing a very very expensive pair of frames and almost came to about $1,000 when all done. About a year and a week went by my glasses broke split right on the nose part. I called to see what they could do and since I was a week over they couldn't even help me with anything not even a discount with another pair of frames. They come up with all sorts of excuses why they can't honor anything.

The funny thing is they talked me into this insurance, obviously that was a waste of money and that was garbage.

Do not go to the store and purchase any frames. I will admit they had a good selection of frames but they're all garbage and plastic don't do it.

I bought mine from Arrowhead I don't think they're there anymore.

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