Victor A Qok
map-marker Columbus, Georgia

Sams Club - Customer service issues

Workers watched an elderly person knock over a display of pills. Instead of helping they laughed and walked by and stared. 2 other elderly shoppers and my wife assisted while other workers watched and did nothing but stand around and and joke about the incident. We reported the incident with a front end customer service manager and were supposed to get a followup call from the store manager the following day. No call has been made back to us and incidents like this have occurred again so it does not seem like the message was received.
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Pros:
  • Close to me
  • Scan and go

Preferred solution: Fix the employee work ethic and professionalism

2 comments
Guest

Why would you get a call? You weren’t involved.

Guest
reply icon Replying to comment of Guest-2233068

The man's wife helped pick up the bottles while employees stood and laughed. He was told someone would call him. Why can't you read before commenting?1

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