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Enabling Devices: horrible customer service

This company double-charged my credit card, and it's been a horrid experience trying to simply get a return phonecall from their customer service people. They have supposedly (and finally) credited my account, but it does not show at my bank and they cannot explain why. The most frustrating part is the lack of return calls, most recently today when one person said she'd call me in 10 minutes and four hours later, I once again had to call back. They have wasted huge amounts of my time. I asked for an additional $20 credit to cover some of my time and aggravation, and they said they would not do that. The non-existent customer service at Enabling Devices has made me realize that doing any type of business with this company is a bad idea and I want others to beware.
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ID
#109857 Review #109857 is a subjective opinion of poster.
Location
Norwalk, Connecticut