mike b Ukd
map-marker Poncha Springs, Colorado

Sears Home Services - Five year warranty on 8200 riding mower ... no service!!

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Bought a Sears 8200 riding lawn mower w/additional $720 five year warranty locally. Was not informed that repair/service provider was "not local".

Making and getting an appointment can take several months. Warranty expires soon and 'so sad can't make an appointment before expiration'..!! Does BBB ever act on people's problems. It also appears, from calling around, that most Sears locations that used to do maintenance/mechanical/warranty work ...

no longer do. What does an "Unsatisfied Customer" have as far as options?? Don't mind calling ... everything is full of numbers to push before being hung up on or reaching a 'wrong department'.

Hope that you can help!!! THX!!!

View full review
Loss:
$720
Pros:
  • Repairman was courteous
Cons:
  • Full explanation of warranty accessibilty
  • Dont stand behind warranty
  • S e r v i c e or lack thereof

Preferred solution: Deliver product or service ordered