Rachel S Svt

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| map-marker Kuwait City, Al Asimah Governorate

Transfer from V247 Power to TXU Energy : July 26, 2022

Rachel D. Shelley residing at Camden, Travis Street Apts.#4207, Houston, electricity provided was V247 and now appears to be TXU.

She didn't understand that the provided change, but via the wording of a notice she received on July 5th from TXU that we/I missed her May/June payment. She did follow the instructions and called 1-88*-***-**** as the notice stated to make payment via electronic check for the amount of $213.24, total due. Rachel received confirmation number 67880**** for a successful payment transaction. I didn't check my balance until the 20th as I reviewed my bank statement and saw no debit.

I'm now assuming the reason the payment didn't register is because she never established an official account. She is currently in N. Ireland on vacation and has been since the 7th of July and her roommate is in Egypt on vacation since the 12th. I'm in Kuwait.

What can she do via digitally on her laptop to establish her account and allow me to make her payments via electronic check?

My name is James Shelley. Your assistance is highly appreciated.

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Preferred solution: Let the company propose a solution