Comcast provides false information
I called a few days ago to inquire about a modem. The representative offered me a triple play for less than I was paying for the double play with increased internet speeds to 250 MBPS and same cable channels I was currently receiving. Of course that was not true. My bill actually increased. Now Comcast is telling me that I cannot go back to my original plan I had four days ago. Additionally, I lost channels during the change. I have been on the phone trying to get this straight for four days... 1 to 2 hours each time... totally unacceptable!
Comcast Sales Representative
Reason of review
Comcast does not care about their customers!
I am so frustrated with Comcast. I had business service and had to close my business. When I called Comcast to cancel, I was informed that the early disconnect penalty would be over $1000.00 because I was in a three year contract. Small business fail very day... So why would Comcast require a 3 year contract with such a massive penalty? So I called back 9 times - put on hold for extremely long periods of time trying to get some options. I was given a business rep's name for the Dallas area and she hung up on me when I explained my situation. I called back and left three messages and she never called back. Finally, after paying the bill for 4 months with no service, a customer service rep advised me to transfer the business account to my residence... Which I had to add Internet and pay double the price... I agreed to do that. I still have to add cable separately because business service in your home does not uncle cable (another additional cost). I fan ally got the service installed (Internet and phone) after a missed appointment that I took off work for. Now that the phone is installed, I disconnected the residential phone. I have NO phone service throughout the home, only in one room. I called Comcast and was told that business service only works on one phone. What?!? Seriously?? Why would the rep suggest transferring service if I could only have service in one room? Why wasn't I informed of,that? Now I have no monitoring for my security system. Again, Comcast provided no options! I cannot believe this company survives with the way they treat their customers. As soon as this contract is up, I am canceling!
Comcast Internet Service
- High cost
- Poor customer service
- Supervisors do not care
Reason of review
Problem with delivery
Deliver product or service ordered
Warranty Administration Service (WAS)
This car warranty is a rip-off! Do not buy this warranty! They will not pay for major work on your car. You cannot speak to anyone when filing a claim. The repair service has to fax everything for review and then it is denied. The dealer lied when sold to me! The warranty was sold as a bumper to bumper warranty and it is not. I never had one out of four claim paid. The one claim that was paid was only partially paid. They claimed they did not pay for genuine parts - only black market. Take my advice and please save your money. Rude customer service also.
Lynn Haven, Florida
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.