New Reviewer

Comcast provides false information

I called a few days ago to inquire about a modem. The representative offered me a triple play for less than I was paying for the double play with increased internet speeds to 250 MBPS and same cable channels I was currently receiving. Of course that was not true. My bill actually increased. Now Comcast is telling me that I cannot go back to my original plan I had four days ago. Additionally, I lost channels during the change. I have been on the phone trying to get this straight for four days... 1 to 2 hours each time... totally unacceptable!
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ID
#1549194 Review #1549194 is a subjective opinion of poster.
Service
Comcast Sales Representative
Reason of review
Pricing issue
Loss
$60
Preferred solution
Price reduction
New Reviewer

Comcast does not care about their customers!

I am so frustrated with Comcast. I had business service and had to close my business. When I called Comcast to cancel, I was informed that the early disconnect penalty would be over $1000.00 because I was in a three year contract. Small business fail very day... So why would Comcast require a 3 year contract with such a massive penalty? So I called back 9 times - put on hold for extremely long periods of time trying to get some options. I was given a business rep's name for the Dallas area and she hung up on me when I explained my situation. I called back and left three messages and she never called back. Finally, after paying the bill for 4 months with no service, a customer service rep advised me to transfer the business account to my residence... Which I had to add Internet and pay double the price... I agreed to do that. I still have to add cable separately because business service in your home does not uncle cable (another additional cost). I fan ally got the service installed (Internet and phone) after a missed appointment that I took off work for. Now that the phone is installed, I disconnected the residential phone. I have NO phone service throughout the home, only in one room. I called Comcast and was told that business service only works on one phone. What?!? Seriously?? Why would the rep suggest transferring service if I could only have service in one room? Why wasn't I informed of,that? Now I have no monitoring for my security system. Again, Comcast provided no options! I cannot believe this company survives with the way they treat their customers. As soon as this contract is up, I am canceling!
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ID
#752553 Review #752553 is a subjective opinion of poster.
Location
Hiram, Georgia
Service
Comcast Internet Service
Cons
  • High cost
  • Poor customer service
  • Supervisors do not care
Reason of review
Problem with delivery
Loss
$15000
Preferred solution
Deliver product or service ordered
New Reviewer

Warranty Administration Service (WAS)

This car warranty is a rip-off! Do not buy this warranty! They will not pay for major work on your car. You cannot speak to anyone when filing a claim. The repair service has to fax everything for review and then it is denied. The dealer lied when sold to me! The warranty was sold as a bumper to bumper warranty and it is not. I never had one out of four claim paid. The one claim that was paid was only partially paid. They claimed they did not pay for genuine parts - only black market. Take my advice and please save your money. Rude customer service also.
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ID
#231882 Review #231882 is a subjective opinion of poster.
Location
Lynn Haven, Florida
Loss
$2700