Alicia W Tgd

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Verified Reviewer
| map-marker Oak Ridge, Tennessee

National Fitness Center - Cancellation

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Ive been a member for about 5-6 years. Ive rarely used the membership due to having such a busy schedule (no ones fault by mine). I am now out of the contract and have a month to month basis payment. My card got hacked and I had to cancel and receive another one. The last place I was thinking about when updating my information was National Fitness. I missed June and July payment. They charged me 3 late fees when I only should have 2. So $105 for late fees. On top of my monthly payments which are roughly about 65-67ish dollars a month. My total balance I owe is now $279. I understand not updated my account was my error but Ive been a member at this faculty for years and have hardly utilized the gym but yet they cant waive any of this. I advised the lady that called from National Fitness I would just cancel. She told me the contract states I have to give a 30 days notice so I will also be charged the August payment as well. This is absolutely ridiculous, I see that being a loyal member clearly doesnt matter here. I am going into the gym today to cancel this!!
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Pros:
  • Daycare
  • Womens exercise area
  • Swimming pool
Cons:
  • Billing
  • Customer service

Preferred solution: Price reduction

User's recommendation: Before this I recommended this place to everyone. Now I will not recommend to anyone.