Profile Info
OptumRx - Terrible customer service
they do not cancel medications that i ask to be cancelled. i am being told they are cancelled only to receive them in the mail along with medications that are no longer active.
i have a balance due with this company. they will not fill prescriptions that cost nothing. they charge me for medication i cancelled but do not apply amount to balance owed nor refund my bank. asthma medication is $250/month.
fixed income cannot afford, breathing is overrated anyway. i have a large quantities other medications.
i had to keep cancelling the auto refill, another issue with customer service. i do not feel that this company is fair.
- Delivery of medications by mail
- Never resolving anything
- Never received refund check
Preferred solution: Let the company propose a solution
User's recommendation: if you can afford not to use optumrx, do not use them
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