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USAA Refinance: Bombs Again!

When will we learn?! This is our second mortgage with USAA; all aspects have been beyond painful with pitiful customer service. We are attempting to refinance our home and just received word that our appraisal was grossly undervalued. The kid that completed the appraisal was in our home less than 7 minutes!!! During his "thorough" inspection of our three year old home he undervalued it more than $30 a square foot (compared to other comps in the neighborhood) resulting in our disqualification for the refinance. I can't wait to get a copy of the report to see what comps he used.All the homes on our block are of the same builder, same features, energy star certified and our home is one of the larger homes on the block. Here's hoping they have an appeal process, couldn't find anything on line, of course.
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2 comments
#617313

I've been sold out by USAA. I left GMAC to refinance with USAA and come to find out GMAC after refinance along with Fannae Mae

where my new mortgage holder.

Now ! GMAC is going thru bankruptcy and my mortgage has been sold AGAIN.

AND WHATS WORST IS USAA DOESN'T EVEN SERVICE MY MORTGAGE.Can't get access to my mortgage thru USAA. I have posted to the USAA web site in the past and they have sensored my post because I mentioned GMAC.

#298626

My experience with usaa refi was similar to the above. The guy came to the house and immediately began bragging how the bank hate him because he always comes in with low figure.

Sure enough he did. I mentioned this to usaa, and they gave the old life is tough allover.

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ID
#231074 Review #231074 is a subjective opinion of poster.
Location
Buffalo, New York
Service
Usaa Refinance