USAA Refinance: Bombs Again!
When will we learn?! This is our second mortgage with USAA; all aspects have been beyond painful with pitiful customer service. We are attempting to refinance our home and just received word that our appraisal was grossly undervalued. The kid that completed the appraisal was in our home less than 7 minutes!!! During his "thorough" inspection of our three year old home he undervalued it more than $30 a square foot (compared to other comps in the neighborhood) resulting in our disqualification for the refinance. I can't wait to get a copy of the report to see what comps he used.All the homes on our block are of the same builder, same features, energy star certified and our home is one of the larger homes on the block. Here's hoping they have an appeal process, couldn't find anything on line, of course.
Buffalo, New York
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