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Rescue Rooter - A lot of money down the drain

Rescue Rooter - A lot of money down the drain
Rescue Rooter - A lot of money down the drain
We had a plumbing backup in a 57 year old house we had just purchased in Menifee, Ca. My husband tried to snake the main waste line and got stuck so we called Rescue Rooter to come snake it out. Unfortunately, we did not read any reviews about this company before calling them. The plumber had less success, so called his boss to come look. They said that the camera showed rotted pipes that needed to be replaced. They began digging under the slab and removing things to the tune of $14875. They told us that all the sewage pipes were rotted for our house so the price increased another $7150. We took out a loan for $22, 025 for work they were doing. During that time we had to relocate for 9 nights. The plumbers were polite and appeared to know their jobs, however, their finish work was poor quality. This made it more difficult for tile flooring to be put down. The boss even gave us his cell phone so we could call him with questions and even offered to help us with our insurance company. Upon completion of the job, we were asked to to get an itemized invoice for work done by our insurance company. When we called his personal cell phone, he was noticeably annoyed. We were then told by the company that they don’t do that. We found that we were even billed for jobs not done. They refused to communicate with the insurance company and would not return our calls or emails. We finally contacted corporate customer care for assistance with the invoice and pricing. She was absolutely no help at all. She sided with them and said that the rates were preset but would not give us a breakdown. Our insurance agent told us that after checking with other plumbers in the area for pricing for a job like that, we were vastly overcharged. We wish that we had checked them out before we let them jackhammer our floors and add on jobs. Unfortunately this company is getting more jobs because people saw their trucks in front of our house. We wish we could have advised them not to use Rescue Rooter. When they do a job, they stay for days.
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ID
#1501491 Review #1501491 is a subjective opinion of poster.
Location
Riverside, California
Service
Rescue Rooter Plumbing Service
Cons
  • Lack of communication when job was done and pricing
Reason of review
Pricing issue
Loss
$22
Preferred solution
Price reduction