Gerald K Lef
map-marker Doylestown, Pennsylvania

OptumRx - New customer setting up prescription refills

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I just switched to optuprx from medicare because I got married and my wife has coverage through her employer of 25 yes. I was assured by the optum representative that the transition would be effortless, I have epilepsy and on ssdi bec of a traumatic brain injury, everything would be done by mail and use of the online app would be helpful etc.

So far optum denied my medication bec they say I don't meet the requirements of the medication I have been taking for years and never questioned by my previous pharmacy, never in the beginning was I told this may happen otherwise I would never have changed insurance and risk running out and having seizures bec of this company not believing that I have a condition that this medication treats, total disregard for the customer health and safety and I am totally unhappy with them to say the least

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Pros:
  • Nooooone
Cons:
  • Negligent mislabelling of prescriptions

Preferred solution: Full refund

User's recommendation: Beware