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The Hanover Insurance Group - Terrible Customer Service, Failure to facilitate claim in reasonable manner. Lost records

Wife rear ended while stopped. Called to inform Hanover insurance company. Didnt hear back for nearly a week and played phone tag with adjuster. Disrespected by adjuster who made several wrong references to my name. Told us to call our insurance agent for copy of...
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ID
#3778214 Review #3778214 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution