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Dexter Bowling - Customer service doesn't care about the customer

Original review updated by user Jan 28, 2021
I have been wearing Dexter Bowling shoes for 5 years (size 11) and my wife bought me a new pair for Christmas. The new pair felt a little tight (size 11), but with shoes you need to wear them awhile to loosen up. this didn't happen after a month so i sent an email to Dexter and ask if there was anything they could do, attached is their response: Sorry Craig. Not all Dexter styles would fit the same. We have since discontinued this style DP0000192 THE9 HT black/grey/red. We cannot exchange a pair that was not bought directly through us and that was possibly previously worn. Please reach out to the retailer to see if they will do an exchange for a new size, but only if they are brand new and unused. We also would never split up pairs to send out 1 shoe. You can also try to sell them yourself. Best Regards, I had used Linds bowling shoes for a very long time, and finally switched to Dexter any really liked the first pair, but this pair is small and the company could care less, especially telling me i could try and sell them myself.

User's recommendation: Use caution when Purchasing new bowling shoes.

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ID
#2398228 Review #2398228 is a subjective opinion of poster.
Loss
$156
Preferred solution
Let the company propose a solution

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Sears - Kenmore Freezer

I bought a freezer from a military exchange in Virginia about two years ago. After about 6 months, it stop cooling and i called and had a service tech come out and he changed out the filter for freon, checked the charge and it was good. This was under warranty. 7 months later the same thing happened, called sears service, they sent a technician out, and he said that the compressor was bad. He called Kenmore, and they said it wasnt under warrenty anymore, so now im stuck with a freezer that doesnt work. This is how Kenmore does business, even to our military personnel. I will never buy a Kenmore product ever again.
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3 comments
#341291

So it took over 2 months for them to finally fix the problem? Great customer service. How much food did you lose?

#293386

Just wanted to say Thanks to this web site and Stephanie at Sears for resolving this problem with my freezer. It has been fixed and is running great all for less than $100.00 Thanks Again

Sears Response #271618

Dear C24IaHawks1:

My name is Susan and I am part of the Sears Cares Team. I am very concerned about what I have read here. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please send an email to smsupport@searshc.com with your contact phone number and any other information you would like to provide to us regarding this situation. We will get that information over to a Case Manager who will contact you so that you (and others) won't have to continue to be impacted by this. Also, please provide the screen name (C24IaHawks1) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Susan R.

Sears Cares Team

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With Company Response
ID
#230694 Review #230694 is a subjective opinion of poster.
Location
Norfolk, Virginia
Loss
$300