Company responded
Diane L Ikb
map-marker Orrtanna, Pennsylvania

Last year I attempted to get a custom hat and at first it appears Zazzle would be able to fulfll my request.

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After a back and fourth they admitted they could not fill my request. I thought that ended that. Not so it appears. Did not order anything from them but almost an exact year later, today in fact, my credit card listed a charge from them. I notified my credit card company and disputed the charge.
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Preferred solution: Full refund

1 comment
ZazzleSM
Zazzle Response

Hi Diane, This charge would be for our Zazzle Black yearly free shipping service for $9.95. We do of course notify our customers of upcoming charges should they wish to cancel their subscription.

If you would like assistance with this, please reach out to us at social@zazzle.com! Thank you, Ryan