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Verified Reviewer | Barbecue, North CarolinaSchumacher Homes Refused to fix warranty issues then voided the warranty
I called customer service. They are so nice. But, they referred me back to the Warranty Team who has dropped the ball.
Additionally, we did confirm with our lawyer that we can state all the facts of this situation. As long as we're truthful. All my statements are factual.
Within six months, the home had obvious settling. The builder said, "settling is normal." The settling continued until trim, and columns separated from the walls and the floor was obviously caving in. Warranty Rep refused to answer emails and documentation. The warranty rep made false statements about our walls, stating we damaged our walls.
Our walls are not damaged.
We called a company to jack up the house because the builder warranty person refused to come out and see the damage or respond to emails. Builder Warranty person voided our warranty.
Within a few short months, our crawlspace and attic is filled with mold.
- Initial meetings
- Design
- Built what i wanted
- Lack of workmanship
- Warranty deception
- Indifference
Preferred solution: I want the warranty manager disciplined. I want mold and foundation remediation.
User's recommendation: The home designs are beautiful. Take photos every single day, take videos, save all your documents.
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