Christine L Ahj

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Verified Reviewer
| map-marker Barbecue, North Carolina

Schumacher Homes Refused to fix warranty issues then voided the warranty

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Schumacher Homes Refused to fix warranty issues then voided the warranty
Updated by user Jul 18, 2022

I called customer service. They are so nice. But, they referred me back to the Warranty Team who has dropped the ball.

Updated by user Jul 17, 2022

Additionally, we did confirm with our lawyer that we can state all the facts of this situation. As long as we're truthful. All my statements are factual.

Original review Jul 17, 2022
Our home was constructed with materials that were left out in the rain. Our home was improperly engineered, which caused the house to sag around a 10-foot granite countertop.

Within six months, the home had obvious settling. The builder said, "settling is normal." The settling continued until trim, and columns separated from the walls and the floor was obviously caving in. Warranty Rep refused to answer emails and documentation. The warranty rep made false statements about our walls, stating we damaged our walls.

Our walls are not damaged.

We called a company to jack up the house because the builder warranty person refused to come out and see the damage or respond to emails. Builder Warranty person voided our warranty.
Within a few short months, our crawlspace and attic is filled with mold.
View full review
Loss:
$10000
Pros:
  • Initial meetings
  • Design
  • Built what i wanted
Cons:
  • Lack of workmanship
  • Warranty deception
  • Indifference

Preferred solution: I want the warranty manager disciplined. I want mold and foundation remediation.

User's recommendation: The home designs are beautiful. Take photos every single day, take videos, save all your documents.