Harold H Zue

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Wisely by ADP - They allowed fraudulent charges to be taken out of my account.

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Wisely by ADP - They allowed fraudulent charges to be taken out of my account.
Wisely by ADP - They allowed fraudulent charges to be taken out of my account. - Image 2
Updated by user Jul 14, 2022

When I first notified Wisely of this issue, I waited for over 42 minutes on hold to reach someone. I told them the story and waited 10 days and I called again.

I spoke with several people, but there wasn't anyone available that could give me any answers about my money. The customer service folks could not connect me with a manager, supervisor or anyone that could make a decision.

I got the agent on the phone to agree that the charges were obviously fraudulent just by the fact that there was $179.65 being charged on my card as "preauthorization" for a $1.99 purchase. Just on the face of it, it looks like fraud and that's why I think it's probably an inside job.

Original review Jul 14, 2022
I made an attempt to purchase a Shell gas card, for $1.99. They charged me for 2 fraudulent "preauthorization" charges $89.73 and 89.92 and took the money out of my account along with the $1.99 for a total of $181.64. I never received a card or anything of value. I've tried to get my money back several times to no avail. I think it's probably an inside job. It really messed me up with my meager finances to have to take a big hit like that.
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Loss:
$182
Pros:
  • This one con wiped out all pros
Cons:
  • Need to refund money

Preferred solution: Full refund

User's recommendation: Check your balance every hour and call immediately, if you see something amiss. You may not get any help, but at least you have a record of the call having been made on your own phone. DO NOT make online purchases with the wisely card. You may have to eat any fraudulent charges.