Reggie G Ouv
Rural King - Incompitant Asst. Manager, Martinsville Virginia
On March 21, 2019 I went to customer service with 2 lawnmower batteries in my possession. A new 1that I had purchased a few weeks before that would not work. And the Old core that I didn't bring with me when I first bought the new battery. I told employer I wanted to exchange the new battery for the exact same battery and I would like my money from the core from the original purchase. She in turn took the battery I had purchashed and advised me to go get another one. When I returned she rang up the new battery and proceeded to hand me a new receipt. I in turn said I'm due money for my core that I brought in. She looks at me and said you need a core for the new battery. I told her the core I gave you was for the initial battery purchase I had made several weeks ago. She insisted we were even. I again showed her the original receipt , pointing out I was charged extra when I made purchase for not having the core battery, 'Im returning it now and I wanted my refund. Just wondering where you get these people from, it doesn't take a genius to finger this out. Although I eventually got my refund after about 30 minutes. My point is this should have been a 5 minute encounter.
District Iii, West Virginia
Reason of review
Employees in management that cant do there job
Let the company propose a solution
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