Dewey Lrm
map-marker Rochester, New York

ADP Flex Direct Accounts Takes Your Money by Demanding Unnecessary Receipts

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Back in 2009, i signed up for ADP's FlexDirect spending account at my employer. Everything seem to go well then I received my first demand for a receipt for the co-pay from my primary care physician's office! How much effort would it take for these people to actually call themto get the receipt themselves? Hardly any - but that is part of their game. You see, they continue to ask for receipts from well known sources and make NO EFFORT to validate the charge themselves. This is how they make their money. They will do nothing to validate anything and you must get the receipt (often months after the fact) and it absolutely must be faxed to their fax number, on their specific form EXACTLY how they say. They will make absolutely no effort to check if the charge is valid according to the IRS and have setup specific, time consuming, detailed, and difficult road blocks to not pay the bill with YOUR MONEY. That way, they get to keep YOUR MONEY!!

Save yourself the grief, the heartache, the pain in rear, the difficulty with talking to someone with a thick indian accent (that's right, another American company outsourcing their customer service).

I completed spending my account money in April of 2010. They sent me a request for a receipt in September 2010 for a hospital bill! How much more eligible can you get? You can't! The other bill receipt request was from Quest Diagnostics - this is the worlds largest medical laboratory. No lie! The WORLDS! They kicked it back because their credit card machine was programmed properly (properly as defined by ADP). Speaking of ADP, you know, the company that loses payrolls, doesn't pay hundreds of people oon payday? That's right, they put the KW in Quality.

So what has happened to my account? Well, back in September, I had had enough, and I told them in an email, to look up the information themselves. I didn't hear anything from them and I thought the issue was resolved (they don't acknowledge when it IS resolved anyway). I thought, maybe they got their stuff together and all was well. In December, 2010, I signed up for another year. I went to pick up my prescriptions form the pharmacy, and my flex spending visa was denied. When I contacted them (as we always must do when there is an problem), they informed me I was required to - you guessed it, submit a copy of the receipts from the charges back in April 2010! On their specific forms, to their specific Fax number as this is the ONLY way they accept the receipts. So I spent hours, digging through all my online accounts, printing out all my wife and I's doctor visits, pharmacy purchases. I printed out $800 wrth of transactions and submitted it on their forms and Faxed. Called today - guess what, denied because there was 2011 receipts on the pages of receipts anf the indian told me they couldn't accept that - it was mandatory.

I can't say it loud enough, more often enough, or with more meaning, they WILL get your money. That's how they survive. Run away from these guys, it just isn't worth the heartache, grief and especially the TIME spent trying to please these .....

View full review
Loss:
$45
Cons:
  • Lack of effort
  • Extra hurdles
  • Unnecessary forms
Reason of review:
Process is a scam
28 comments
Guest

Same issue I am facing too. I had to submit receipts multiple and still it is asking for submitting the receipts.

really pissed off with this ADP. I am never going to opt it again.

Also I still have too much money left and my grace period is ending on 15th and I cant use the card any more. Never use it again.

Guest

Had a similar experience this year with FSA on ADP. They are the worse. DON'T USE ADP, they rob you of your money.

Guest

DO NOT USE ADP FSA! ADP has refused to accept all charges in the last two weeks.

Upon 2-30 minute calls to ADP (they refuse to speak w spouse) they inform us that they sent out new cards and deactivated ours first. Still waiting on cards while nearly $1000 is in our account near end of year.

We're also constantly dealing with documentation issues. Please DO NOT use ADP.

Guest

Definitely a company to avoid if at all possible, you assume by paying into a FSA that your money will be there for you in your time of need, NOT !!!!, Some how I feel that their shady practices warrant a class action lawsuit, not to mention criminal charges being filed against these SCAMMERS

Guest

Substantiation of debit card transactions is an IRS requirement. All FSA administrators require itemized receipts, not just ADP.

Here's a link to the IRS Bulletin: http://www.irs.gov/irb/2006-31_IRB/ar10.html. Using the EOB from your insurance company is one easy way to provide your FSA the itemized information they need to approve your claim reimbursement.

Guest
reply icon Replying to comment of Guest-959827

That is BS. I have been using flex spending account for years and until I met ADP have never had any of this *** OK having to substantiate a dentist bill or a doctors bill. ADP sucks and as soon as this year is up I will never use them again too much of a *** headache!!

Guest

Super pissed off at ADP flex spending transit account. I submitted multiple claims to get the difference in my contribution back once I gave my 2 weeks to my company. I have been trying to obtain my balance for 3 months and they are giving me the run around

Guest

I have a $25 copay receipt from Oaktree Medical Center, Easley, SC, which I have filed again and again with ADP Flex. It is for my physical checkup 12/5/2013.

ADP is playing these games "IRS regulations" etc... excuses.

For every spediture you have to provide copies of your receipts.

THIS IS A LAST TIME I WILL DEAL WITH THIS COMPANY!

They want to wear you down, and keep your money.

My case number with their call center ("Jane" in India) is

2-60********. I have demanded the customer survey to be emailed me, but nothing has shown up in my emails yet.

Guest

WOW same problem we are having!! The crazy thing is, the receipts they're requesting are from a hospital and a dentist.

I was told we need to submit $978 in order for our ADP Debit card to be reactivated for 2012 receipts ( that were already submitted). I'm in disbelief that we have submitted receipts and they're saying we didn't. Also you can clearly see this is from a DR and a Dentist What more proof do they need!! It's sickening!!!

This is our MONEY!! So our card has been deactivated and we now submit receipts for disbursement.

Well it takes 6-8 weeks for reimbursement!! I recommend NO ONE sign up for Flex Spending Accounts

Guest

I'm having the same problem with these people. I will never do this again I'm paying out of my pay and paying them too.

Insane.

I hope every one who is thinking of signing with them DOES NOT.

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