Nikita K Ygr

Eastern Motors - Lies , Lies & Waste of time

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Filled out finance app. Marcus Pearson reached out to me , he is supposedly at the Easterns Headquarters in VA.

He told me he received the info from me and my co-signer , told me that i am able to trade out of my 2017 into my car of choice even with the trade in value and pay off balance. Told me verbatimly he knew where me and my co-signer stood as far as financial credit , told me a folder has been created and sent to easterns in millersville with our info and that all they had to do was give an estimate on the value of my car and work the numbers out and I would be good to go. Of course I got there , these people had no idea who I was or what I was there for. Didn’t even know I was coming .

The car that I originally wanted , I was told earlier that it would be transported to the millersville location , come to find out the car was in the process of being sold , and I didn’t find that out until after I got there. I called Marcus Pearson back asking for an explanation all he could do was offer an apology and say “we’ll get you squared away. I find another car of my liking they start the process and boom , another blow! “Isa came and told me “we don’t have your co-signers info” and I’m like but Marcus Pearson said everything was already there ready waiting on me.

Long story short nothing could be worked out , Marcus Never explained to them my situation which is why they didn’t know how to help me.

I filled out for Carmax , and Carnac had everything laid out was able to tell me who financed me , what the down payment was, told me my best options without me even stepping foot on the premesis . I will not be getting my car from easterns of course I’m going to Carmax .

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2 comments
easternmotors

Hello, We are so sorry about this! As an Easterns customer, please know that we take your concerns very seriously.

It has been always been our intention to provide our customers with nothing but excellent service and quality vehicles. Please contact our Customer Care Team so we can get to the bottom of this: E-mail: customercare@easterns.com / Phone: (877)-927-5004

Guest

Thank you so much , This same Marcus Person reached out to me as well. I will be going to Carmax

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