Ebay - Missing data - Company deleted listings from purchase history
Add to the list of grossly ridiculous and aggravating policies the completely obnoxious practice of Ebay selective editing of buyer's sales histories! YES! Ebay is guilty of DELETING LISTINGS FROM PURCHASE HISTORY! That's right... when someone buys on Ebay, in effect, his or her "electronic receipts" can disappear without notice! From the frustration heard in talking it over with the telephone customer service staff, it sounds like those listings cannot be restored!!! Huh??? So, if a business hides or deletes electronic receipts, WHAT DOES THAT MEAN? Well, it means is that unless you have kept a personal record (apart from the Ebay platform) of all your purchases on Ebay (along with item photos / transaction screenshots, etc.) you won't easily be able to trace a seller who has already received your payment for an item that has not arrived or that is substantially "not as described." Furthermore, that likely means that Ebay is deliberately witholding vital information (the receipt/ listing in purchase history) that would enable contact with the seller and to make a claim to Ebay under their buyer protection program. And to list another aggravation: When there are issues that their customer service agents can't solve (like this one), they seem to just talk in circles until the call ends abruptly by some kind of automated time-out that hangs up on a caller.
- Patient and understanding telephone agent
- Agent had no autonomy to correct the issue
Reason of review
At least the customer service person listened patiently and tried to help
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