DOUGMARSHALL M

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| map-marker Phoenix, Arizona

Penn Mutual - On call with "Customer Service" for over an hour, so far, still on hold listening to same message over and over.

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Paid my annual premium on May 18, 2022. Checked with my bank and funds were transferred on that date. Got a letter from Penn Mutual on 7/6/2022, letterhead on letter dated on 6/24/2022, letter stated they hadn't received premium yet. Slightly over a month after my bank said the funds were transferred. When I logged into their web site, the letter had already been loaded under my login Correspondence listing but no sign of my payment.
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