USAA - No one is working to "look" at the customers as individuals
Dear Mr. Robles, I hope someone let's you read this email. In the last 10 years I have lost my parents, my brothers and my youngest son. I am 64 years old, retired educator, and going through a divorce. I am living on social security and a small pension from the school system. All my family has died except for my oldest son, who is a school principal. I want to stay in my house, but the payments are too high now. I have been a loyal member since the 70's and my payment history is spotless. I pride myself on being a good consumer and pay my bills on time. I am forced now to sell my house, but no one will but it because it isn't worth what I put into it any more. I have to spend $500 a month on health insurance and pay for medications for the polyarthritis that is crippling me. I am in a position that needs a special eye to see past the rule and regulations that have replaced the "care" you say you have for your customers. I do NOT want to walk away from my obligation to you, but I may have no choice. NO one will think outside the box and take a chance on me. This is my last effort to try to salvage my dignity, my pride, mr excellent credit rating. But at my age, I may have to throw that all away to be able to live my life. Please help me. I am upside down in my mortgage, my house is depreciating every year, and I don't qualify for any special modifications because my gross income is too high. Who lives on a gross income? I had to pay 950 dollars in excess income taxes this year, and my 85 year old home need upkeep. Do you really care? Amelia Lubrano
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