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Resolved: Walrus Audio - Walrus SLO crackling issue (please help!)

Update by user Aug 05, 2022

Company fixed the issue and I have been provided with full refund.

Original review posted by user Jul 04, 2022
In May I purchased the walrus slow. I have just started using it and have been enjoying the paddle. However today I noticed that there is some significant crackling sound when using the sustain function in both the dark and rise modes. I am not hearing any issue when using sustain and the dream mode. I am using an isolated channel on a Cioks DC-10. I have a video that I could share. Would you have any idea what the issue may be? I believe I am just beyond the 30-day warranty with GuitarCenter. Thank you, Scott Mason scottmason1999@***.com
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#3731718 Review #3731718 is a subjective opinion of poster.
Fredericksburg, Virginia
Preferred solution
Fix the issue please.