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Postmates - Horrible meal

I ordered a steakburger with cheese meal from Freddy's Frozen custard today. (7/1/22) It arrived ice cold. The burger had no cheese or sauce and the malt did not taste like a malt and was melted. I've been trying to put a complaint on your website all afternoon but your help page is conveniently having issues
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ID
#3724044 Review #3724044 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$25
Preferred solution
Let the company propose a solution