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RockAuto - I feel that customers need to be understood better

I ordered a certain part and something else came it wasn't the right part they send me an email with a return label for me to go print out I lose my telephone with my email address in it and my password so I can't remember my password to get into my email on another phone so I find that number online I call it I didn't get no answer there was a chat thing on their page where they would talk to you online they kept putting me off and I don't think that that's very good business for them anyway thank you to make sure when you order a part from them you verify it is the right part that you need

User's recommendation: To make sure they order the correct part first time and have a good understanding of what they're ordering or what they're looking at.

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ID
#3723583 Review #3723583 is a subjective opinion of poster.
Location
Clarksville, Tennessee
Pros
  • Quick response
  • Top quality products
Cons
  • No customer service by phone add
  • No phone number to talk with someone
  • No customer service to get it right
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

RockAuto - To change my email

RockAuto - To change my email
RockAuto - To change my email
RockAuto - To change my email
RockAuto sent me a return label to my email address but I lost My phone. I need to give RockAuto my new email address. So they can send me another return label. My new email is jamesh987654****@***.com and my new phone number is 931-401-****.

User's recommendation: Make sure you're ordering the right part.

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ID
#3717580 Review #3717580 is a subjective opinion of poster.
Pros
  • Cheapest prices
  • Pics of parts
  • Price and great service
Preferred solution
Full refund