Debra B Grl

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Verified Reviewer
| map-marker Goldsboro, North Carolina

Because Market - Declined payment

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Case is closed. Got a full refund. And was allowed to keep products that was sent out before payment was received. Thank you to everyone involved
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Debra B Grl

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Verified Reviewer
| map-marker Wilmington, North Carolina

Because Market - Product return

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They sent out package before payment and taken out of bank account. They were declined by my bank and they wasn't paid but sent out product anyway. After being declined by the bank. They still tried to get money out of my account. I called the delivery company to cancel the delivery but it was delivered after they refunded money. I called the company back and told them they delivered the package after the delivery date. And they told me to keep the delivery. Thank you to everyone involved in this process.
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User's recommendation: If you don't check on your orders it can be a headache and a problem. And to the companies they need to communicate when a payment is declined by your financial institution especially if it's some your not use to ordering products from. Communication goes a long way when used

Resolved
Debra B Grl

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Verified Reviewer
| map-marker Lumberton, North Carolina

Resolved: Because Market - I ordered incontinence underwear from them. The bank declined the payment.

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Updated by user Sep 01, 2022

Company fixed the issue and I have been provided with full refund. They refunded my money and they let me keep the product that was sent out after the bank declined the transaction.

In the near future if a payment is declined by your bank they need to inform you about what happened so that you can get the matter straightened out at your bank. Communication is worth the effort and will make everyone happy..

Original review Aug 01, 2022
I ordered incontinence supplies from because Market. The bank declined the transaction.

I thought I forgot to send the order when I left the site. And that was the reason It wasn't deducted from my account. But it was,I called my bank because they froze my account and I explained what occurred. And the lady I talk to at the bank said there was no restrictions on my debit card and I was going to go using my card.

I use my debit card. That Sunday and was able to use the teller. On Monday August 1st I tried to make a purchase and my card was declined . I went to the bank and Because Market was still trying to get money out of my account.

I reached out to the company and was told that the order has been shipped and that there was nothing they could do. I also let the lady know that I was in the bank and they heard everything she said. Then she told me that would have to shipped the item back at my expense. Why ship something out when you know that the bank declined that item.

They did reach out to me. The lady lied and said they sent an email. But that was a lie I went through my emails and the only thing I had was them saying how good their product was. The lady also was telling me the different brands that they carry.

Three times she said she was going to help me with this problem and kept on saying something out ot the way. I only wanted to know how I was going to get my money back. She told me that i would gave to get in touch with the refund department to get my money back. After asking her why they were still trying to get money out of my account after being declined.

When she found out that I wad with a bank associate she say that she would talk to the refund department to try to get my money refunded.

O was really getting teed off so I politely told her that I was going to report this and said good bye. And that I was about to say something very bad.
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User's recommendation: Becareful when ordering something new online.

2 comments
MiaNT

Hi this is Mia from NET10 Wireless. We really do apologize for the inconvenience that this has caused you.

This is not the experience we want our customers to feel. It's not really the way we want to serve you. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of Customer Service is our priority.

We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Please chat with us using this link http://***/2lHoBuo, or call us at 1-87*-***-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Guest
reply icon Replying to comment of MiaNT

Problem solved. I'm receiving a full refund.

There was no communication that there was a problem with payment from my bank. Even though the bank declined the transaction they took it upon themselves to send product and still kept trying to access the money.

But today the sent me an email that I was getting a full refund. Thank you for my refund

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Debra B Grl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lumberton, North Carolina

Because Market - The bank declined the payment

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I tried to order incontinence supplies from because Market. The bank declined the order.

So I got intouch with my bank and they explained what occurred because it was something I haven't ordered before and they declined the order. I thought k logged out of the site without sending the order. So I purchased some from another company. And they still processed order that my bank declined.

Now it's being processed again and the money has been taken out of my account. I called and was told that the order already has been sent. When I received it I am responsible for the return of the order. If you haven't received payment then why did you Shipp something out.

Now I have to wait on them to reach out to me. The refund department thus will take 3 to 5 days for a response. I'm highly passed about this matter. Never again will I make a purchase from them.

I was also told that since the order was shipped already and they couldn't do anything about it. Why ship something that hasn't cleared the bank also I was told they reached out to me in email but that was a lie. The only email I received from them was telling why to order their product. And was told of other products that they carry.

Now I can't get my purchase that I was going to buy. Thanks BECAUSE MARKET

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User's recommendation: If it's something that the bank isn't use to seeing. It will be declined. Call the company and make sure the product will be sent and that the bank has processed the payment and you will receive it.

Debra B Grl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Direct Pctv - Bad customer service

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I had direct tv installed. The ran the cable around the wall.

They ran the cable under the carpet. Wall the cable has come from under the carpet and I tripped and feel hitting my shoulder and my head. I fell down on my knees I braced my self so I wouldn't hie my face on the floor I hit my shoulder. Last year in my accident I broke both of my shoulder blades,broke ribs and disc's in my neck and back.

Also I broke my tailbone. I didn't get seriously hurt. But I bruised my shoulder and it has hurt sine Tuesday. The wrote the order wrong and call me to confirm my appointment and what the technician will do.

But it was wrote up wrong. All i needed was the cable attached so that I would not Tripp. The customer service representative didn't speak clearly enough to understand what she was saying. And said that the order has to be rewritten and I had to wait another day.

Because the order was for something else. And all the technician had to do was bolt the cable so I wouldn't trip and fall again. Sent me to customer service and the young man is making sure I get the service I needed.

They need to have someone who can speak ENGLISH. HER ACCENT MAKES IT HARD TO UNDERSTAND HER..

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Cons:
  • Repair service stinks

Preferred solution: Compensation for getting bruised and hurt.

User's recommendation: When you call ask for someone who speaks fluent English

Debra B Grl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

United Auto Credit - Update on a check debraboger58@***y complaint refers to pay off on a car. The first two accidents were paid immediately. But out last accident which the car caught on fire. We have insurance chat.

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The payoff is being held up with the insurance company and the credit union. We have tried to get a replacement car. But until all paperwork is completed and sent to the car company we cannot purchase the car. And we were told that The GAP insurance takes anywhere to 30 days to process. Do we need to speak to an attorney to speed up this process. Go somewhere else
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