New Reviewer

Icontact fraudulent billing scheme

Worked with Icontact in the past for email marketing services. We notified them of cancelation and got our final billing in September of 2018. We then get 4 random charges of $5,000 each on March 4th. They refuse to reverse the charges saying that we are still using the software despite not logging in at all in 2019. They are claiming they have established a relationship with a former employee who hasn't even worked for the company in 2019 and he didn't pay some money he supposedly owes them so they illegally billed our card. I have already filed a complaint with the BBB and will now do the same with the FTC. Contact: Nick Malaska nmalaska@***.com 919-957-**** UPDATE: Got an email from the contact listed below admitting that they continued the relationship with my former employee and when he didn't pay them they ran unauthorized charges on my company's credit card. She further asserted that they had been contacting my company by the incorrect email address (added an "s" at the end of the domain) You would think an email software company would notice an undeliverable email address. The "documented attempts" made to our company were sent to an undeliverable address. While this is an understandable mistake to do, they have not done the right thing and reversed the charge. Shawna VandenHeuvel Vice President, Services
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1 comment
#1657493

Same thing happened to me, not for 20K but still shady company

ID
#1487195 Review #1487195 is a subjective opinion of poster.
Service
Icontact Email Marketing Service
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund