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Resolved: Dropped calls while getting help from Simple Mobile

Update by user Jun 23, 2022

They fixed the problem..

Original review posted by user Jun 22, 2022
Been dropped for the 2nd x 2day. Was on the phone for 1.5 hr w/ a man troubleshooting.He said he'd tried all the tools he could to help me and now needed to transfer me to their Corporate Office. The call dropped. I made one more call. The lady told me to take out and reinsert SIM card. It worked. How come the other 2 men didn't tell me to do that? Geez...

User's recommendation: I'm skeptical .

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#3697358 Review #3697358 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin
Preferred solution
Just make sure ALL your customer service reps know taking out a SIM card & reinserting makes the phone work.NICE FOLKS, BUT DAMN, THEY NEED TO LEARN HOW TO USE AN AMERICAN/ENGLISH ACCENT NOT THEIR ACCENTS.