Najia J

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Condor Airlines - Cancellation flight

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Condor Airlines - Cancellation flight
Condor Airlines - Cancellation flight - Image 2
Condor Airlines - Cancellation flight - Image 3
Cant get a hold of anyone to cancel my flight within 24 hrs. The website hopper stated to call the airline - when I call them they stated to contact hopper. Hopper takes 48 hrs to get back to you. So its a catch 22 on both sides. So at this point I dont know what to do. All I needed to do was change the destination to Humburg
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Loss:
$1300
Cons:
  • Bad customer service
  • Places customers on hold for a long period of time
  • Bad supervision of agents

Preferred solution: To accommodate either a full refund or to cover the cost to make changes to the ticket I have now. The tickets destination needs To be Lax to Hamburg. This change Iโ€™m requesting to be down at no charge to me.

User's recommendation: Never