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Uber - Double charging tip

I tipped on the app after my ride was completed and the total was charged to my account. Uber charged the tip to my account that I had already paid! Also, there is no help whatsoever the phone number is not in service so I went online to send message and the message is not sent until you enter code that is sent by email that Uber NEVER sent! No wonder I had stopped using UBER! I will continue with LYFT services..

User's recommendation: Tip cash not on the app.

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ID
#3689797 Review #3689797 is a subjective opinion of poster.
Location
Fresno, California
Preferred solution
Let the company propose a solution