Adam V Uat

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StubHub - Failure to correctly list tickets for sale. Failed to correct misinformation. Omitted information. Failed to alert customers of problems.

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I share Red Sox season ticket package - 4 seats, 81 games - for 36 years. Posted tickets for sale 6 days prior to a Red Sox game (2 listings of 2 tix each). StubHub omitted information - no row or seat numbers listed. Called to correct. Not corrected after 3 calls. Potential loss $200+ No advance warning from MLB or StubHub about site changes. This is a problem on other MLB teams' sites as well.
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Loss:
$200
Cons:
  • Absolutely no help
  • Listing failure

Preferred solution: Let the company propose a solution

User's recommendation: Contact MLB. Don't use StubHub.