Update by user Oct 06, 2011
In the sentence \"and there telephone service is\" contains a typo. It should be \"their\" and not \"there\".
Sorry for the confusion.
The main idea of TurboTax charging people before providing the product and the complete lack of customer service remains as stated. Anyone who does their own taxes should stay away from TurboTax.
Original review posted by user Oct 06, 2011
I have been a customer of TurboTax for some years now and it works fine. However, this year after I ordered the 2011 edition which they say will be shipped in Novermber, I noticed they have ALREADY charged my visa for the deluxe edition. In years past they have always charged the visa AFTER it was shipped, which is the normal practice of most mail order companies. TurboTax did not state this and there is NO WAY to contact them---no email capability for a question, and there telephone service is non-operational till tax season. Thus, these shysters just charge for something they have not shipped yet and then provide no way of contacting them. This will be the last time I use these people. I suggest, if you want a tax prep program, that people use TaxAct or one of the others. TurboTax has now taken the low road in both customer service and billing procedures. The other tax programs are just as good(I have friends who use them)while providing much better customer service. I would hate to have a real problem with TurboTax---you would no be able to contact them. What a joke they have become. Stay away---a word to the wise.