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Verizon Wireless - I spent close to an hour with a rep trying to reactivate services and all they did was try to upsell a phone to me

I spent close to 45 minutes texting with an agent about wanting to reactivate an account and all they did was try to upsell a newer phone to me. It was only towards the end that I discovered that the "free" upgrade wasn't free at all but I would have to have a specific plan that would be much more costly that the one I had before. I stated several times that I did not want o pay more for any services and instead of that being respected and considered I found out otherwise. It was a complete waste of my time!!!Doubtful!!!
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ID
#3682709 Review #3682709 is a subjective opinion of poster.
Pros
  • Great service as far as connections go
Cons
  • Techs try to upsell instead of help with actual issue
Preferred solution
I just want my old plan back at the price I was paying, no new phone or extra services I don't need to pay for in any way!!!