Pete G Pth

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Verified Reviewer
| map-marker Chula Vista, California

MasterBrand Cabinets - Cabinet install

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Couldnt remove cabinet drawers as levers would not release. Called Customer Service & your Rep.

didnt know anything about your product nor could he refer us to the proper personnel to remedy the problem. My contractor also wasnt able to remove drawers. Your CR said I should drive back to HD were I bought cabinet & have them show me how to remove drawers. I told your C/R that store was 10 miles away & gas is expensive in CA ; that would been 40 plus for 2 trips to the store.

So, your C/R was useless to resolve the problem.

After 40 minutes one drawer came loose & another 19 more minutes for the other 2 drawers to come loose. We finally found the right combination of moving levers (right & left side) .

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Pros:
  • Easy to install once drawers were removed

Preferred solution: Let the company propose a solution

User's recommendation: Hire C/R who know your products or refer to a company rep. Who knows his/her stuff .

Pete G Pth

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chula Vista, California

MasterBrand Cabinets - Cabinet drawers removal issues

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We werent able to remove cabinet drawers to install cabinet. Called your customer service & guy that answers said he couldnt help us of direct us to anyone in your company to find out what procedure to use to remove drawers. He said to go back to Home Depot & ask them to show us how to remove drawers. Home Depot is 10 miles away from me & with the price of gas in CA thats ridiculous. Calling HD also out of the question as they dont answer or direct you to the wrong department. Over this was very bad service from your Customer Service Rep.
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Pros:
  • Easy to install once drawers were removed
Cons:
  • Vanity drawers would release to be removed to install vanity

User's recommendation: Hire Sympathetic SC Rep