corey d Dki

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buford, Georgia

Oreilly Auto Parts - Oreilly's customer experience

store locations 938 gainesville hwy buford ga

4450 Nelson brogdon blvd, sugar hill ga.

I went to your first location trying to get a part, dor-919-152 a brake line kit. They guy at the counter, Troy said that they didn't have it but the Nelson store did and I could pay for it there and go to the other location and pick it up.

When i got to the location they said that that they did not have it in stock. They then sasid I would have to to back to the other location to get a refund, which is Bs in my opinion. Then said that they could reorder the part for me. I agreed to let them reorder.

They called me on sunday and said that the part had arrived. I told them them that i would be there within the week to pick it up. I went yesterday to pick up the part and they said that they did not show it to be ordered and said i would have to pay for it a second time and still go back to the other location for the refund for the first one ordered. I do not understand how they want me to drive back and forth to get a refund for something that was already paid for that they did not have just to drive back to another location to reorder and pay for said part a second time.

That is very bad customer service. I am in the automotive business as well and have been dealing with parts stores for a long time and most strive to take care of the customer and obviously yall are just present and do not care about customer service.

Im not asking for any special treatment or for anything for free. I will just not give you my business any longer and you have lost a long time customer and i will spread the word to others.

View full review

Preferred solution: Let the company propose a solution