Akeisha B Wrw

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Verified Reviewer
| map-marker Jersey City, New Jersey

Discover Bank - Account blocked

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I cant begin to express how annoyed and frustrated I am, Ive been trying to get on to a representative 2 DAYS now. For each attempt im left on hold for over 2 hours and then the call gets disconnected.

My account has been blocked, when trying to login to my account I get a message saying to call customer service which has been and is the worse experience Ive ever encountered with a bank.

I cant even see my own money, I cant access it and I have NO help - Im disgusted by the service, seeing that this is an online account with no physical bank there should be a better customer service - I called In since 8:01 am it is now 11:04 am and Im still on hold ! I will take every penny out of this bank as soon as I can !

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Cons:
  • Long wait time for customer care

Preferred solution: Deliver product or service ordered

User's recommendation: If you have a lot of patience go for it !

1 comment
Mariah Zig

Very true. I am trying to chase them from 2 weeks, calling everyday from 8am till 11pm and no one is answering the call.

I am being on call for hours and hours. This is the only number they ask me to call and no one is answering 877- 737-****.