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Verizon Wireless - Everything but a live person

Had an issue accessing my account on line tonight. Called customer service. After slogging through the automated menu for 15 minutes, I was told "We are closed." It's 630 pm at night. You're closed??? Automated menu tells us to "use the Verizon app". HOW WOULD YOU...
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ID
#3671487 Review #3671487 is a subjective opinion of poster.
Service
Verizon Wireless Customer Care
Pros
  • Good coverage
Cons
  • No clear answers to my questions
  • Website malfunctions
  • Too many stupid questions and locked out of online account
Preferred solution
Let the company propose a solution