Aydle B
map-marker Orlando, Florida

Zara - Upset

I ordered 2 dresses for thanksgiving weekend. They never came. Instead of contacting me they returned the items I really wanted and would have waited for to my OLD debit card. I called them and they said I need to call the bank. I called my bank and they said they dont see any returns to my old card. I had to file a claim now! Im really upset! Really needed those items.
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Aydle B

Zara - Never received package

Ordered dresses for thanksgiving and weekend and still have not received items after being guaranteed I would get it by Wednesday at latest. Its Saturday! I didnt go out Friday night because I dont have anything to wear. I let customer service know on Friday but they have not even confirmed that my package was sent out. No tracking number provided! I want a full refund but I cant call today because customer service is closed on the weekend!
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Loss:
$299

Preferred solution: Full refund

User's recommendation: Do not order online