thanksohio E
map-marker Cortland, New York

Luft Trailer Sales - Bad News

Updated by user Jul 30, 2012

Well, Josie and her family at Luft\'s Trailer Sales has shown class, that I lacked when I was pissed, and offered to honor their original quote for the product, and while offering to install the rear tack admitted that it would not be the same as if done at the factory. Josie admitted that they messed up and the fact that they are still willing to sell the trailer at the original quoted price speaks volumes on their desire to be the best dealer in the northwest, if not the US, especially after my internet tyrant. Luft\'s Trailer Sales is highly recommended, as I know that they will ensure that all special orders will be verified before they release them to the customer.

Updated by user Jul 25, 2012

As of today I have to withdraw my angry tyrant towards Luft Trailers. While they failed to fulfill my required order and placed us behind the 8-ball I really shouldn\'t have been so personal.

While other clients/customers have probably had major success with Josie and her family, we unfortunately were one of the less fortunate. I only wish they had provided us with alternatives and worked with us.

Instead we have been told to take our business else where. Bummer, since the trailer is one their lot and according to the manufacturer they could add the missing part.

Original review Jul 22, 2012
Charmac Yukon 3 Horse Trailer Luft Trailer Sales 907 N Hibbs Road ELLENSBURG, WA 98926 US http://www.lufttrailers.com/ So, we went to pick up our new horse trailer and we notice that it's not what we ordered. The dealership, Luft Trailer Sales, has had it for three weeks now with the invoice. Do you think they even bothered to verify it was right? *** no! Their comment to us, "well we can sell it off the lot". Interpretation, your screwed and we don't care. I would highly suggest NEVER buying or doing business with this company. Family owned and inbreed for over 25 years. Do not ever buy anything from Luft Trailer Sales!
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thanksohio E
map-marker Cortland, New York

Luft Trailer Sales - Bad News

So, we went to pick up our new horse trailer and we notice that it's not we ordered. The dealership, Luft TrailerSales, Ellensburg, Washington, has had it for three weeks now with the invoice. Do you think they even bothered to verify it was right? *** no! Their comment to us, "well we can sell it off the lot". Interpretation, your screwed and we don't care. Never offered to provide a loner for our use until proper unit could be built or even offer compensation for THEIR mistake. I would highly suggest NEVER buying or doing business with this company. Family owned and inbreed for over 25 years. Do not ever buy anything from Luft Trailer Sales!
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thanksohio E
map-marker Spokane, Washington

Sunny Sports - SunnySports.com will rain on you and smile doing it!

Updated by user Jul 25, 2012

Received the North Face Mountain Manor 8 tent yesterday and not only did Sunny Sports match the price, they actually beat it. After a rough start they really came through. Thanks!

Updated by user Jul 21, 2012

Congratulations Sunny Sports - one day AFTER this was posted I was contacted and given the price match plus an additional discount. My only negative now is that they demand that I immediately repost that they have corrected the problem. I told them I would when the...

Original review Jul 15, 2012
Curious, why is it that the one customer, it seems, that tries to hold you to your "price match guarantee" gets told to bad so sad and gets their order cancelled. Now I cannot reorder from another company because it will take "10 days" for my refund - Thanks Sunny Sports for raining on my family's summer vacation plans.

Instead of correcting the problem you ignore requests. What a way to demonstrate good customer service (NOT).

You are one of the most unethical companies I have ever had the displeasure to deal with. Way to hide behind the internet to keep from having to deal with me as a person
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3 comments
Guest

I had ordered a North Face jacket for my son from SunnySports.com last year with out any issues so I decided to buy one for my daughter when I saw a good deal advertised on Brad's List. I went to the site and ordered it - signing in as a guest.

I did not receive a confirmation email yet the $$ was deducted from my bank (used a debit card as a CC). I sent an email asking if the order was confirmed and explained I never got an email but they got the money.

I was told that without a confirmation #, tracking # or full payment details that they can't help me. I have no jacket and am out $70......I would never suggest them to anyone!

thanksohio E

Funny, you complaints get noticed but no improvement in customer service!!

Guest

Michael Everett has been posting about this problem in quite a few places, but has not allowed me to attempt to learn more about and/or fix this problem. As soon as I learn more from our sales team about what happened, I'll be sure to post additional information here since this "review" is lacking details.

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thanksohio E
map-marker Appleton, Wisconsin

DIRECTV - DirectTV needs to learn a lesson

They seem to not realize that 1 dissatisfied customer is only $1200/year lost income, yet 1000 = $1.2 million! Over the average life cycle of a client this equates to a total potential revenue loss of upwards to $24,000,000!!! For those of you who are not familiar with Six Sigma, it is a program that has been shown statistically that the above statement is in effect, accurate to within 99.999%. Don't sit back and accept it, hit them in their wallets! Send your complaints and issues to John at the "Office of the President" @ 1.888.237.8327.
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3 comments
Guest

You do know your name seymor butts is the *** guy.

Bryan W Epe

I think they better get a signature when they say you signed up for auto pay.I'm a new customer;1 month and my credit card is over the limit with charges and what else.I never asked for auto pay;so don't bill my credit card;this may get ugly.

Guest

You people are pathetic, paranoid and are probably liberal Democrats that think everyone should get everything for nothing as well. For anyone that thinks that all businesses are out to get you I would encourage you to get professional help immediately before you kill again. While occasionally one of you may have been victim of an error or perhaps even an intentional act of deception for the most part most of you are simply clueless or qualify as perpetrators of fraud yourselves.

A company the size of DIRECTV has a legal department the size of a small Midwestern town that advises them on every policy and practice that they employ. Now I'm not saying that there are no instances of an individual that works for DIRECTV misleading a customer, intentionally or unintentionally. But as a corporate entity DIRECTV has everything to lose by setting policy and engaging in practices that are detrimental to its bottom line. The only way to avoid attrition is keep the customers you have happy so they will tell others.

DIRECTV has about 18 million customers and they continue to grow. Apparently most of those 18 million are pretty well satisfied because DIRECTV has been ranked #1 in customer satisfaction for 9 years running. If they were p-i-s-s-i-n-g (Funny isn't it, that a website that is called Pissed Consumer won't let the word *** be used in posts. Pretty hypocritical.) off even 1% of their customers there would be about 180,000 people or so that should be posting on this site yet there is only a handful. Now of the 18 million or so people who are DIRECTV customers they are either 18 million of the stupidest people on the face of the Earth or the less than 1% who claim to have been duped are. Which is it? My money is on the 180,000 or less.

DIRECTV agents are trained for 2 weeks before they take a single call. Then they go through another 2 weeks of On-The-Job training under the watchful eye of trainers. And once they are allowed to take calls without extremely close supervision they are subject to frequent monitoring to ensure that they deliver a quality consumer experience. Every call an agent takes is recorded and archived. They are required to quote accurate pricing based on what they are told by the prospective customer. If the customer attempts or does provide inaccurate information in an attempt to get service or discounts they are not entitled to how does the DIRECTV or one of its agents have responsibility for inaccurate pricing or information that could result. Agents are required to inform all customers that they are leasing, not buying equipment and upon termination of services the equipment must be returned to DIRECTV or the credit or debit card that they provided when they became a DIRECTV customer would be charged for the cost of the equipment. Customers are told to review their 1st bill and the Customer Agreement that is included carefully and to keep both for their records. New customers are told the length of their agreement and if they break that agreement due to early cancellation then they are subject to early cancellation fees. Currently this is $20 per month left in the agreement term. It will be charged to the credit or debit card they provided when they set up service.

You see, when someone calls to sign up for DIRECTV some do not listen closely to what they are being told. It is my assessment that those who claim to have wronged are probably among those who wanted to rush through the sign-up process, argued with the agent about the length of the agreement, felt the cancellation fees were unfair or just ignored any information that the agent provided that didn't line up with their own personal perception of what they did or didn't have to do to hold up their end of the bargain. They think that to provide TV service as content rich as what DIRECTV provides is free, that DIRECTV gets 100% profit from every dollar they take in. Get a clue. Every business that exists today makes an investment and has an expense before any profit is made. DIRECTV is no different. Typically it takes DIRECTV at least 18 months to break even on a new customer. Let me repeat that for the really thick-headed among you. It typically takes 18 months for DIRECTV to break even on the installation and set-up of a new customer. No business exists to just break even and no business continues to exist if they don't make a profit. Since its establishment DIRECTV has continually improved its service, content and technology. No business in the television service provider industry has a record as good as DIRECTV.

Some people complain that satellite TV use to be free. Really? If I recall a satellite system with a dish the size of Rhode Island ran about $8000 or more. That is about 6 years of DIRECTV service with the Premier package that contains over 285 channels of the most popular programming content available. No other TV service provider has anything even close. Of course, one does not have to have a TV service provider. For those of you who think TV should be free as your God given right, you can put up an antenna and get reception of local channels if you can get a strong enough signal. But shut your pie hole and don't complain when there is nothing to watch on TV or there is 30 minutes of program content and 30 minutes of advertising to pay for “free” TV. Or maybe you can watch programming content provided on the Internet that is free. But my friends, that is not free either. You either at least have to have Internet service which is not free, you are a mooch who only gets WI-fi from places like Starbucks or McDonald's (God love ya) or you are stealing service from someone. Who is the unethical one now?

Are you familiar with the Pareto Principle? I doubt it. Simply put 80% of effects are derived by 20% of causes. It is also referred to as the 80-20 Rule. How does it have relevance to this monologue? 80% of the problems/complaints are generated by 20% of the customers a company has. These disgruntled people also increase the expense of doing business and guess who gets to cover the bill? The 80 percent who are relatively satisfied. Do me/us a favor, go kill yourselves now, before you cost me/us another penny. I/we will be eternally grateful.

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